For circumstances where documents can only be sent via fax, UCSF offers a secure way to do this that is HIPAA-compliant: Concord Fax. Everyone who had the RightFax FaxUtil installed on their computer as of December 2024 has already received a copy of the Concord Fax Print2Fax software (check your Start Menu for Print2Fax!)
Services
Concord Fax is a digital solution for sending information via inbound and outbound electronic faxing. This application can be used to send information electronically in a manner that is secure, since Concord Fax is HIPAA-compliant.
There are costs associated with inbound fax lines hosted by Concord Fax. However, right now, IT is assuming the costs based on low to normal usage (volume of pages). Higher volume users may be subject to a recharge.
Directions
- If you would like an account to access and utilize Concord Fax, please submit an account request using the ISATT Electronic Fax form.
- Provide the User's Name, UCSF Organization, UCSF Email Address, and your Workstation’s Hostname.
- Once you submit your information on the ISATT Electronic Fax form, it will take 2-3 business days to process. Please keep that in mind, and refrain from submitting duplicate requests, since they will not speed up the process.
- To Log In, please follow the directions outlined here: Using Concord Fax Print2Fax Software.
- If you have issues utilizing this service, try looking at Concord Fax Frequently Asked Questions or watching this Concord Fax Training Video.
Support
For support with Concord Fax, reach out to UCSF IT.